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When does SSP apply?

The government is legislating for SSP to be paid from day 1, rather than day 4, of your absence from workif you are absent from work due to sickness or need to self-isolate caused by COVID-19. Once the legislation has been passed, this will apply retrospectively from 13 March. You should talk to your employer if you are eligible for SSP and need to claim.

Do I need a sick note?

From Friday 20 March onwards, those who have COVID-19 or are advised to self-isolate will be able to obtain an “isolation note” by visiting NHS 111 online and completing an online form, rather than visiting a doctor. For COVID-19 cases this replaces the usual need to provide a “fit note” after seven days of sickness absence. Isolation notes will also be accepted by Jobcentre Plus as evidence of your inability to attend.


St Julian's Medical Centre runs on a booked appointment system. We do not operate a walk in service. Routine appointments to be booked after 10.00am only. 


Home Visits


Home visits are at the absolute discretion of the

doctors. House calls must only be requested if

the patient is too ill or too infirm to attend

surgery and for no other reason. Home visits should be requested before 10:00 if possible.


Urgent appointments


If you feel that your medical condition is urgent and cannot wait for a routine appointment you can telephone or call into the surgery on the first day of your condition occurring, so that a time can be allocated to you with the appropriate clinician. Patients will not be able to choose which Doctor/ANP they wish to see for urgent appointments. Please be aware that you may have to return at a later time during the day when a slot is available or may have to sit and wait.


Routine appointments


Patients requiring a routine appointment can telephone or call into the surgery to request an appointment with any of the GP’s after 10.00am. Routine appointments can be booked for up to 14 days in advance and our reception staff will do their utmost to book your appointment with a specific doctor on request, although this is not always possible and may cause delay in you being seen.


Out of Hours

If you require medical assistance outside of surgery hours Please call 111

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.


Please bear in mind that missed appointments are frustrating for both the doctor and other patients who may have had difficulty in getting an appointment of choice so please cancel if you are unable to attend so that we can re-book. Thank you for your consideration.

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