At present appointments are allocated following a telephone triage with a Clinician. If you require medical advice please call the surgery and a message will be left for a clinician.
The clinician will call you back and conduct a telephone consultation with you. If they feel you need to be seen then they will bring you into the surgery at a specific time. Please come to this appointment alone unless you need a carer or you are bringing in a child.
Home visits are at the absolute discretion of the
doctors. House calls must only be requested if
the patient is too ill or too infirm to attend
surgery and for no other reason. Home visits should be requested before 10:00 if possible.
If you feel that your medical condition is urgent and cannot wait for a routine appointment you can telephone the surgery on the first day of your condition occurring, you will be asked about your symptoms so you will be allocated to the correct clinician, (Advanced Nurse Practitioner or GP), if the appointment is with an ANP then you will be provided with a Face to Face appointment the same day or alternatively a telephone consultation with a GP, who may bring you into the surgery if needed. Patients will not be able to choose which Doctor/ANP they wish to see for urgent appointments.
Patients requiring a routine appointment can telephone or call into the surgery to request an appointment with any of the GP’s after 10.00am. Routine appointments can be booked for up to 14 days in advance and our reception staff will do their utmost to book your appointment with a specific doctor on request, although this is not always possible and may cause delay in you being seen.
Out of Hours
If you require medical assistance outside of surgery hours Please call 111
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Please bear in mind that missed appointments are frustrating for both the doctor and other patients who may have had difficulty in getting an appointment of choice so please cancel if you are unable to attend so that we can re-book. Thank you for your consideration.